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Returns Policy

RETURN POLICY


Last updated October 01, 2020



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at customercare@faithfortress.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:


Return address provided upon approval

Attn: Returns

RMA #

__________  

__________, __________  


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS    


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

  •     A 15% restocking fee will be charged for all returns.          
  •     All returns must be in original unused condition.   

QUESTIONS


If you have any questions concerning our return policy, please contact us at: 

customercare@faithfortress.com 

This return policy was created using Termly’s Return and Refund Policy Generator.